Q: Where are you located, and do you have parking?
A: We are located at 1027 S Main St, Centerville, OH 45458, next door to the Kettering Health building. There is ample parking in the lot directly in front of our studio.

Q: What do I need to bring?
A: Please bring a towel and a water bottle.

Q: Do you have showers?
A: Yes! We have five private bathrooms with showers on-site. If you plan on showering, please bring your own towel, as we do not provide bath towels.

Q: What is your late cancellation or no-show policy?
A: We kindly ask that all cancellations be made at least 12 hours before the start of a class. Cancellations must be done via the XO Fitness app or the MindBody app/website. We do not accept cancellations via phone, email, or social media.

• If you’ve booked using a single or multi-class pass or if you are on a Little XO Membership, any no-shows or late cancellations will result in the forfeiture of that visit.

• If you’re on an unlimited membership, you will be charged a $10 fee if you do not attend a booked session or cancel within 6 hours of the class start time.

Q: What is your membership cancellation policy?
A: Memberships auto-renew monthly using the card or account on file. All memberships are month-to-month with no lock-in period. To cancel, we require 7 days' written notice via email at admin@xofw.net.

• If less than one week's notice is given, the membership will roll over into the next month or be converted into a class pack of similar value.

• No termination fees apply if a proper notice period is given!

Q: What should I know before my first visit to XO?
A: Please check in at reception before all classes. On your first visit, you will fill out a new visitor form, and we will give you a quick tour of the studio.

• Arrive at least 10 minutes before class to ensure you don’t miss the warm-up.

• If you arrive late, you may not be permitted to join the class for safety reasons.

• Water is available for purchase for $3, or you can refill your own bottle at our water fountains.

Q: How do I book classes or create an account?
A: Download the XO Fitness and Wellness App (available on Apple & Google Play) to easily reserve your spot in classes. You can also book via Mindbody. If you need assistance, email admin@xofw.net.

Q: I forgot my password. What should I do?
A: If you forget your password, email admin@xofw.net, and we will send you a reset link.

Q: Can I work out if I am injured or pregnant?
A:

• Pregnancy: If you have been regularly exercising, we encourage you to continue, as exercise is beneficial during pregnancy. Please email us before attending class so we can discuss any necessary modifications. Always remind your trainer before class so they can adjust exercises accordingly.

• Injuries: This depends on the injury, but in most cases, modifications can be made. Please arrive 10 minutes early and inform your trainer so they can tailor the session to your needs.

Q: What is Strength + Conditioning?
A: Our Strength + Conditioning program includes high-intensity interval training (HIIT) classes designed to improve strength and fitness levels. Classes are 45-50 minutes long and focus on interval and circuit-based workouts that are both challenging and fun. Our trainers are here to support and encourage you every step of the way.

Q: Is it okay to do HIIT classes if I’ve never done them before?
A: Absolutely! Our classes can be modified for beginners by adjusting weight, speed, and intensity. Just let the front desk and trainer know it's your first time, and we’ll provide extra guidance.

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